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Tech Transformation for a Furniture & Boutique Owner

Published on July 21, 2025

The Challenge

  • The client was hesitant to move away from traditional systems due to limited understanding of smart home technology
  • Concerns about system durability, cost efficiency, and long-term reliability created trust issues
  • Frequent power fluctuations in the area made system stability and backup a top priority
  • The client was unsure if phone-based control would be user-friendly for all family members
  • A comparison of the client’s existing partner’s cheaper installation of the same brand further added to the hesitation

Our Solution

  • Convinced the client to automate all key areas including the bedroom, living room, dining area, foyer, and other common spaces
  • Built trust through a clear commitment from CEPL to deliver measurable results
  • Designed a stable, low-maintenance system with efficient safety features to handle power instability
  • Strategically planned battery backup and lighting to offer up to 150 minutes of reserve during outages
  • A week post-installation, the previously skeptical client became fully engaged and requested expansion into additional zones
  • Upon comparing systems, the client recognised a superior user experience and workmanship despite both using the same brand
  • Though asked to take over the existing partner’s automation project, we declined due to ethical reasons
  • Over the past six years, the client has referred us to several new projects, reinforcing long-term satisfaction

Client Profile

Industry

Furniture Imports, Furniture Showroom & Clothing Showroom

Lifestyle

Frequent Travel and regular Guests and hosting

Project size

5,500 sq.ft.

Family

7 Members (Husband & Wife – Decision Makers | 1 Parent | Son & Wife | Daughter – Frequent Visitor)

Impact

  • A robust and reliable smart home system running smoothly for over 6 years
  • Zero blackouts or downtime reported, even with persistent power fluctuations
  • Seamless, user-friendly experience for all household members
  • Strengthened brand reputation and presence in the local market
  • Long-term client relationship built on consistent performance and trust

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