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Wired for Success: How We Won Over a Tech-Savvy Client

Published on July 21, 2025

The Challenge

  • The client was resistant to adopting new technology and preferred traditional systems.
  • He was a highly technical individual, an electrical engineer and the owner of a generator company, which made him detail-oriented and cautious.
  • Frequent electrical fluctuations and voltage instability had previously damaged his generator, raising concerns about reliability.
  • Servicing had to be managed remotely from 500 km away, with no room for downtime.

Our Solution

  • We built initial trust through an experienced audit of existing systems, shared by our interior design and technical teams.
  • Our team addressed a wide range of technical questions from the client and his team, gradually earning their confidence.
  • We custom-designed and validated a robust system in collaboration with the client’s technical team.
  • A seamless and user-friendly experience was ensured for all household members.
  • We have been delivering consistent remote and onsite support with zero downtime for him, since 2016.
  • Impressed by the quality, the client provided multiple referrals and helped us access new projects in his city.

Client Profile

Industry

Generator Manufacturing | Multiple Car Dealerships

Project size

15,000 sq.ft. (3 Floors + 2 Outdoor Lawns)

Family

10 Members (Husband & Wife – Decision Makers | Brother & Wife | Grandparents | Two Sons | Brother’s Son & Daughter)

Impact

  • A fully functional smart home system operating reliably for over 9 years
  • Minimal reported failures or critical issues despite distance and fluctuating local power conditions
  • High client satisfaction resulting in multiple referrals
  • Increased trust in smart home technology from a previously skeptical and highly technical user
  • Established long-term client relationship built on transparency, consistency, and technical excellence

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